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Tuesday, February 1, 2011

Service with a Smile

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Despite this chilly winter weather, the hospitality of our Front Office staff is enough to warm your heart.

Having reviewed many of our Comment Cards and Trip Advisor reviews I wanted to draw special attention to our hard-working Front Office staff who go up-and-beyond to ensure that you have the best Banff experience possible. Whether it’s assisting you with your reservation so you can find the perfect accommodation for your holiday, advising you on the best dining or ski hire in town, or even delivering the Bed and ‘cook your own breakfast’ kits to your fridge in -36C, our amazing Front Office team just don’t stop!!

Here are just a few of many wonderful comments from Trip Advisor:

“All staff extremely knowledgeable, friendly and helpful.”

“Staff are most courteous and willing to oblige.”

“Check-in was pleasant, quick, and helpful –we would rather stay here than at the Fairmont.”

“The room was excellent, and the service was up and beyond. Allison at the front desk was very helpful and made us feel very welcome.”

“There staff are all wonderful from the greeting at the desk to the housekeeping & maintenance staff. The Managers are always happy to help us out.”


On behalf of the Douglas Fir Resort I would like to thank our fantastic Front Office for all of your hard-work, and always doing it with a smile on your face – you certainly brighten up my work day!

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Douglas Fir Resort & Chalets

Tunnel Mountain Road
P.O. Box 1228
Banff, Alberta T1L 1B2 Canada

For reservations call toll free:
1-800-661-9267
Toll free fax: 1-800-267-8774
Calgary Direct Line: 264-2563
Phone: (403) 762-5591
Fax: (403) 762-8774
Email: stay@douglasfir.com

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