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Friday, January 7, 2011

A tremendous ‘thank you’ to our wonderful guests


Before we get too far into the New Year, we at the Douglas Fir Resort would like to genuinely thank all of our amazing guests who have provided us with such great feed-back on Trip Advisor and on our comment cards over the past 12 months.

As I am sure many of you are aware, Trip Advisor is quickly becoming travelers first point to call to access reliable information and to also offer their opinion to both future-guests and hotel staff. It is because of these comments that we are able to continuously improve our hotel, our amenities and our services.

As with any industry, unless you experience the product or service first-hand it is very hard to gauge what can be done to enrich a guest’s experience, so naturally we rely on your fresh-eyes! Your suggestions on Trip Advisor and the ones our hotel staff receive directly from you are always taken on board and investigated thoroughly to help create the holiday experience that you desire.

And of course, we always love hearing about your positive holiday experiences. Here are a few of my favorite comments over the past 12 months:

“My bed was awesome, so comfortable, I slept like an angel.”

“LOVE this hotel, have stayed here twice now, and will defiantly be back! The service is great, and the amenities are second to none! When staying in Banff there isn't a better family hotel.”

“The individual cabin was beautiful and extremely well kept. Staff are most courteous and willing to oblige. With firewood at your beckon the air-tight fireplaces provide for a 'sexy atmosphere' (even at 62 there is still heat in the hearth).”

"The kids had smiles on their faces the whole time - in fact our son told us his face hurt from smiling so much!"

“The pictures on the website DO NOT do this place justice. Our room was so clean (and I'm travelling with 2 germaphobes!!) and it was a pet friendly room. The kitchen had everything you could want for a couple of nights and we enjoyed making breakfast in the morning.  My son really enjoyed the video games room and the air hockey table and pool table. We will certainly return to this resort either as a couple or with our son as it fits both lifestyles.”

Again, thank you for your constructive feed-back and amazing reviews – they are priceless. With your assistance we can continue to provide the magical Douglas Fir Resort & Chalet holiday experience!


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Douglas Fir Resort & Chalets

Tunnel Mountain Road
P.O. Box 1228
Banff, Alberta T1L 1B2 Canada

For reservations call toll free:
Toll free fax: 1-800-267-8774
Calgary Direct Line: 264-2563
Phone: (403) 762-5591
Fax: (403) 762-8774

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